I've just done one of the receptionist's post-induction training quizzes at work. I scored appallingly, but there again, I haven't been trained as a receptionist. I got most of the answers wrong. The only one I got right was: "A customer comes in and is loud and abusive to you. How do you deal with the situation?" My answer was "Be aggressive and insulting in return, preferably calling their sexuality and parent's marital status into question as well. When questioned later by your manager, deny everything". This appears to be our official customer complaint policy.
No comments:
Post a Comment