Tuesday, August 29, 2006

I should do your customer service…

In an attempt to help customers who have fallen foul of our phone system at work, I made some changes to the menu today. If you call us now, you get the following choices:
“Thank you for calling us, you are most valued. Truly you are. Press 1 for Finance, 2 for Sales, 3 for HR, 4 for Despatch.” Pressing 2, for example, leads to these choices, “You are through to Sales. Press 1 for Domestic orders, 2 for International orders, 3 for Internet orders, 4 for Postal orders or 5 for telephone orders”. Pressing any one of these buttons, it doesn’t matter which, they all do the same, leads to this message “You are through to Sales, press 1 to return to the main menu, press 2 to be redirected to The Samaritans.” I don’t reckon we’ll get any complaints now.

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